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F.A.Q
Frequently Asked Questions

General

What is M36?

M36 is a digital lifestyle and investment application for affluent and High Net-worth Individuals (HNIs) powered by Union Bank of Nigeria Plc.

How does M36 work?

M36 allows you to choose from a wide and diverse range of investment products, including Treasury Bills, FGN Bonds, Eurobonds, Mutual Funds, and alternative options such as Real Estate opportunities.

In very simple steps, you can navigate your way through the app and make your investments with little or no assistance.

With innovative features like our real time market analysis and investment news and updates, you have total control over your investments.

What are the benefits to me if I use M36?
  • With a bouquet of investment products to choose from, M36 is your one-stop-shop for investments
  • Access to professional Investment Advisors
  • 24/7 dedicated Concierge Service to handle all your enquiries and requests
  • The most competitive interest rates in the industry
  • An ultra-stylish M36 physical/virtual debit and credit card for your everyday transactions in 4 (four) different currencies (NGN, USD, GBP and EURO) delivered straight to your doorstep
  • Send money to friends and family all over the world straight from your M36 wallet

Registration

Which mobile phones are supported?

We support the two most popular mobile operating platforms - Android and iOS

Where can I download M36?

From the official M36 website - www.m36ng.com. You can also down the app from either the Google Play store for android devices or App store for iOS devices.

What do I need to register?

All you need is your BVN, a valid phone number, a functional e-mail, a smart phone - and you are ready to go.

Can I edit my profile after registration?

Yes, you can edit your username, email address and phone number, provided you answer some security questions. However, you wouldn’t not be able to change your first and last name without legal documentation.

Can I own multiple profiles on M36?

No, you cannot register multiple profiles with the same BVN.

Can I have an M36 account on multiple devices?

You can only register/operate your account on a device at a time. You can always move your account from a previous device to a new device whenever you wish.

Products

What are Treasury Bills?

Federal Government Treasury Bills are a risk-free short-term investment with attractive returns. The maximum tenor for this investment is 365 days (or 366 days in a Leap Year).

Before you invest, we will always show you the prevailing rate and your expected returns. Once your investment has been processed, you will receive an investment certificate for your records via email and in app.

What are FGN Bonds?

Federal Government Bonds offer an investment opportunity to clients willing to invest long term with attractive coupon payments, and these are paid bi-annually (twice a year) They are long-term debt instruments issued by the Debt Management Office on behalf of the Federal Government of Nigeria (“FGN”). When an investor purchases an FGN bond, the investor is indirectly lending to government to finance its budget deficit.

Before you invest, we will always show you the prevailing rate, maturity, coupon payment dates and your expected returns so you can make an informed decision.

What is a Fixed Deposit?

A Fixed Deposit guarantees you a fixed interest rate when you keep funds for a specified period. The minimum tenor is 30 days and maximum tenor is 365 days.

Your principal and interest are paid at maturity. This product can also be used as a security for cash-backed loans.

What is a Foreign Currency Conversion transaction?

Foreign Currency (FX) Conversion transaction allows you to convert your foreign currency to Naira at an attractive exchange rate, e.g. USD to NGN; GBP to NGN, etc. Please note we cannot convert Naira (NGN) to a foreign currency without an underlying CBN transaction.

What is a Commercial Paper?

A Commercial Paper (CP) is a short-term debt instrument issued by corporations. Just like Treasury Bills, CPs are issued at a discount, which means interest is paid upfront.

What is a Eurobond?

A Eurobond is a bond issued in a currency other than the native currency of the issuer, issued outside the home country of the issuer. Eurobonds can be issued by Governments or corporate institutions.

What is a Foreign Currency Switch transaction?

As the name implies, Foreign Currency (FX)Switch allows for conversion from one foreign currency to another foreign currency without stress. e.g. USD to GBP; EUR to USD.

What Loans are available on M36?

Cash-backed: You can borrow up to 80% of your Fixed Deposit for up to 1 year.

Asset-backed: You can borrow up to 70% of your Treasury Bills or FGN Bonds investment for up to 1 year.

A lien would be placed on the instrument being used as a security for the loan.

What is Personal Travel Allowance (PTA)?

PTA is our lifestyle product that gives you access to foreign currency when travelling out of the country. You can request up to $4000 or its equivalent in any other currency per quarter. You will only need to upload your visa, passport and flight ticket which are regulatory documentations.

To apply for PTA, you need to be traveling to a destination that is at least 5 hours away by air.

Please select the branch closest to you to collect your funds and submit your original documents.

What happens when my investments mature?

When your investment matures, we will automatically credit your wallet and inform you. You don’t have to do anything!

What documents do I need for transactions?

For regulatory purposes, we would require you to upload a necessary Know Your Customer (KYC) documents like a utility bill, and a valid means of identification i.e. driver’s license, or national identity card, voter’s card or international passport for before you can transfer funds out of your wallet. In addition, some investment products require you to fill out a product suitability form.

What is the minimum investment amount?

You can start with as little as ₦50,000 (Fifty Thousand Naira) now in Treasury Bills and FGN Bonds. However, from 30th of April 2021, the minimum investment amount would be ₦100,000 (One Hundred Thousand naira). Investment minimum varies for other products. There is no upper limit for investments.

How long can I hold my investments on M36?

You can hold on to your investments on M36 for as long as you want, depending on the maturity date of your investment.

Can I liquidate my investment at any time?

Yes, you can liquidate any of your investments whenever you need your funds. However, liquidating your investment before maturity can lead to a loss of interest and in some cases, principal/capital. Please speak to one of our Investment Advisors before you liquidate your investments. Remember that we make every day count for you when your money stays with us.

Fees and Charges

What are the fees and charges?

Because we value your trust, we are always transparent about charges and fees on M36. For every transaction you will get a full cost breakdown outlining all fees and charges.

Funding

How do I fund my wallet?

You can either fund your wallet with a debit card, via bank transfer or via your bank’s mobile banking application.

We process card payments from Mastercard, Visa, Verve.

To pay in person, just walk into any Bank branch, select M36 as the bank name, supply your wallet ID, make payment and your wallet will be funded real-time.

You can also transfer funds to your wallet directly from your Bank’s mobile banking platform. Just select M36 from the list of banks and you are good to go.

How many wallets can I have?

You can have as many as four (4) wallets for different currencies. Naira (default), US Dollars, Pounds Sterling, and Euros.

Are there any transaction charges when I fund my account?

We do not charge any fees when you fund your M36 wallet.

Please note that the regulatory ₦50 stamp duty for transactions from ₦10,000 and above will be deducted by your financial institution.

Withdrawal

Can I transfer out of my wallet?

Yes, you can transfer to any bank account of your choice.

Are there any restrictions to the number of times you can withdraw?

There are no restrictions on the number of times you can withdraw funds from your M36 wallet. You may withdraw as many times as you wish.

How do I transfer funds from my M36 wallet to my bank account?

To withdraw:

  1. Navigate to your home page on the M36 app.
  2. Click the wallet icon on the bottom of the page.
  3. Select transfer to a Bank account option.
  4. Complete the requested details. Please note that you can transfer into any bank account of your choice.
  5. Tap transfer. Your funds will be credit into your bank account in no time.
Are there any transaction charges when I transfer funds out of my wallet?

Yes, there are charges for processing the transfer of funds from your wallet to any bank account and this is VAT inclusive. See breakdown below:

₦5,000 and Below: ₦10.75

₦5,000 – ₦50,000: ₦26.88

₦50,000 and above: ₦53.75

Safety and Security

Why does M36 need my BVN?

M36 is committed to upholding the highest standards of security. For regulatory purposes, we verify your BVN before you can credit your wallet and begin transaction on your account.

M36 will never share your BVN and/or any of your personal details with any third party, and we will never ask you to share your BVN and/or any of your personal details with others.

Are my card details safe?

Your security is a priority for us, so we ensure that our processors are PCIDSS compliant. Your card details will never be compromised on M36.

How safe is my investment on M36?

All investment products listed on our platform are offered by Union Bank of Nigeria (UBN). UBN is licensed by the Central Bank of Nigeria to offer commercial banking services within Nigeria. We have also partnered with some credible third-party fund managers to provide asset management products and services.

Support

Where do I get support

Our dedicated Concierge agents are available 24/7 to handle any issues and complaints. You can reach them via any of these channels:

Phone: 0700 005 00500

Email: support@m36ng.com

Chat: www.m36ng.com

The response time on all enquiries/complaints is 24 hours or less- that’s a promise!

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